Privacy Policy

Welcome to Lubunú!

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website [www.lubunu.com], place an order, or interact with our services. We are committed to respecting your privacy and complying with the General Data Protection Regulation (GDPR) and Irish data protection laws.

We are an Irish-based jewelry company offering handcrafted and curated jewelry collections through our website and retail partners.

What Information We Collect

We collect the following types of personal data:

Identity Data: first and last name
Contact Data: location, email address, and phone number
Payment Information: payment card details (processed securely via third-party payment providers) upon ordering
Order & Transaction Details: details of products you’ve purchased from us
Technical Data: IP address, browser type, device information, time zone settings
Usage Data: how you use our website, products, and services

How We Use Your Information

We use your data to:

Process and deliver your orders
Manage your customer account
Provide customer support
Improve our website and services
Send you order confirmations and updates
Comply with legal and regulatory obligations

We only use your personal data when the law allows us to, such as to perform a contract with you, comply with legal obligations, or with your consent.

What to include in the Privacy Policy

We may share your data with:

Service providers: such as payment processors, delivery companies, and IT support services
Legal or regulatory authorities: if required by law
Marketing platforms: like email marketing services (only if you have opted in)

We do not sell your personal data to third parties.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. This includes secure payment processing and encrypted connections (SSL).

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

Your Rights

Under GDPR, you have the right to:

Access the personal data we hold about you
Correct any inaccurate data
Request deletion of your data
Object to or restrict certain types of processing
Request data portability
Withdraw consent (where consent is the basis for processing)

To exercise your rights, please contact us at https://www.lubunu.com/contact-8